Terms & Conditions

Last Updated:15/7/2025

Welcome to Super Star Pets. By accessing and using our website (www.superstarpets.sg) and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

This website is owned and operated by Super Star Pets Pte. Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Super Star Pets. These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

2. Use of Our Website

By using our site, you confirm that:

You are at least 18 years old or have parental/guardian consent.
You will not misuse our services or interfere with our site’s operation.
You agree not to copy, distribute, or exploit any content from this site without permission.

3. Products and Orders

All prices are in SGD unless otherwise stated.
Product availability is subject to change without notice.
We reserve the right to refuse, cancel, or limit quantities of any order at our sole discretion.
Product descriptions and images are for informational purposes. While we strive for accuracy, we cannot guarantee that all information is completely error-free.

4. Payment

We accept major credit/debit cards and secure payment via trusted third-party platforms (e.g., Stripe, PayPal). All transactions are processed securely.

5. Shipping & Delivery

Please refer to our Shipping Policy for full details on delivery times, fees, and regions we serve.

6. Returns & Refunds

Due to the nature of pet supplements, we do not accept returns once the product has been opened. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. More details are available in our Returns Policy.

7. Privacy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

8. Intellectual Property

All content on this site — including logos, product names, images, and written content — is the property of Super Star Pets and protected under copyright laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

Super Star Pets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Always consult a veterinarian before introducing new supplements to your pet’s diet.

10. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of the site constitutes acceptance of any changes.

11. Contact Us

For questions regarding these terms, please contact:

📧 superstarpetssg@gmail.com
📍 Super Star Pets HQ – Singapore