Refund Policy

Last Updated: 15/7/2025

At Super Star Pets, your satisfaction — and your pet’s wellness — is our priority. While we take great care in ensuring the quality of our products, we understand that issues may occasionally arise. Please review our refund and return policy below.

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Returns

Due to the nature of pet supplements, we do not accept returns or exchanges for opened or used products.

We only accept returns if:

• You received the wrong item, or

• Your order arrived damaged or defective

To be eligible, your item must be:

• Unopened and in its original packaging

• Reported to us within 7 days of delivery

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Refunds

If your return is approved:

• A full refund will be issued to your original payment method, or

• You may choose to receive store credit instead

Please allow 5–10 business days for your refund to be processed after approval.

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Lost or Late Deliveries

If your order hasn’t arrived within the expected delivery window, contact us at superstarpetssg@gmail.com and we’ll assist you in tracking or replacing your order where appropriate.

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How to Request a Return or Refund

1. Email us at superstarpetssg@gmail.com with:

   • Your order number

   • A clear photo of the item (if damaged/incorrect)

   • A short description of the issue

2. Our team will review your request and get back to you within 2 business days.

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Important Notes

• We reserve the right to reject refund or return requests that fall outside the stated conditions.

• Items purchased during promotional campaigns or giveaways may not be eligible for refunds unless faulty.

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Still have questions? Contact us anytime at superstarpetssg@gmail.com — we’re happy to help.

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